ivanexposito.jpg

Iván Expósito

Product & Technical Teams Management

Pontevedra (Spain)

Introduction

I'm a head of technical support with 14 years of experience in the web hosting industry.

My focus area for the past few years has been team recruiting and management, but i’m also skilled in product and project management.

I have a strong technical background due to my base education and past experience in multiple projects around systems administration and software development.

I’m alwalys looking for new challenges and knowledges.

My best practices

ITIL, Scrum, customer centric

My skills

Team management
Proactivity
Strategic vision

Technologies and tools

I master

  • Google Analytics
  • SQL
  • WordPress
  • Jira
  • Bash
  • notion
  • Excel
  • Lamp
  • WooCommerce
  • Moodle
  • Elementor
  • Canva
  • Zendesk
  • web hosting
  • PHPMyAdmin

Languages

GalicianPortugueseSpanishEnglish

Interesting facts about me

Family-first

I'm a family man. Time with my wife and daugther is the most valuable think I have.

Waterman

I truly love all sports that can be practiced on the sea: surfing, diving, fishing, kayak... I should have born in a fish body.

Irredent geek

I enjoy playing wargames, reading sci-fi novels and playing videogames.

Career

May 2021TODAY
(1 year and 2 months)

I'm part of the teachers group for EscuelaIT.

Through this entity I share my knowledge about payment systems for the main ecommerce plugin for WordPress: WooCommerce.

I also teach about Elementor, one of the main visual builders for this CMS.

Technologies and tools
  • WordPress_icon
    WordPress
  • Woocommerce_icon
    WooCommerce
  • Elementor
Apr 2020TODAY
(2 yrs. and 3 months)

UVigo and UDC mantain and develop an university master for teach integrated project management (mdip.es). I collaborate in this degree teaching IT project managent, and focusing the contents in agile methods (mainly, Scrum).

Technologies and tools
  • Jira_icon
    Jira
  • Excel_icon
    Excel
  • Moodle
  • Asana
Feb 2020TODAY
(2 yrs. and 5 months)

I am part of the Galicia Business School's faculty. My subject provides notions about marketing projects management and website optimization. Both technical and sales perspectives.

Technologies and tools
  • Google_Analytics_Icon
    Google Analytics
  • WordPress_icon
    WordPress
  • Woocommerce_icon
    WooCommerce
  • Zendesk_icon
    Zendesk
  • Metricool
  • web hosting
Dec 2016TODAY
(5 yrs. and 7 months)

I am responsible for the entire customer journey at dinahosting.com, from pre-sales consulting to post-sales support. In order to achieve and retain the current base of 150k users we have had to:

  • Design and improve the enterprise catalog products.
  • Scale the team from 7 to 63 people.
  • Participate in the hiring process of new staff.
  • Design the onboarding protocol for new sysadmins.
  • Achieve and maintain a 97% customer satisfaction rate over the years.
  • Design most of the department's operations and workflows.
  • Lead the omnichannel contact center technology development and upgrade project twice.
  • Move all customer service infrastructure to a remote work system.
Technologies and tools
  • PHP_Icon
    PHP
  • Windows logo
    Windows
  • MySQL_Icon
    MySQL
  • Excel_icon
    Excel
  • Lamp
  • Asana
  • Cisco_icon
    Cisco
  • Active Directory
  • Zendesk_icon
    Zendesk
Mar 2009Nov 2016
(7 yrs. and 8 months)

I have led the technical support team along several years. During this time we have had to:

  • Schedule the team's task and workhours.
  • Made consulting task for VIP clients.
  • Manage and coordinate the team against crisis (like DDoS atacks).
  • Design the base onboarding process and initial formation for sysadmins.
Technologies and tools
  • Excel_icon
    Excel
  • Lamp
  • Asana
  • Zendesk_icon
    Zendesk
  • web hosting
Apr 2008Mar 2009
(11 months)

I started my professional career as a systems technician in the hosting industry. Among my regular tasks were:

  • Customer support and advice.
  • 24x7 monitoring of systems.
  • Transferring customer feedback for the improvement of products and services.
Technologies and tools
  • Lamp
  • Zendesk_icon
    Zendesk
  • web hosting
Oct 2006Mar 2008
(1 year and 5 months)

I combined my studies with sysadmin tasks in the Computer Classroom Network of the USC. Among the usual tasks of the position were:

  • Backup configuration and integrity check.
  • Installation of new network infrastructure and equipment.
  • Software update and maintenance.
  • User support.
Technologies and tools
  • Windows logo
    Windows
  • Lamp

Education

Degrees

Computer Engineering

Oct 2005Sep 2011
(5 yrs. and 11 months)

Courses

Professional Comunication

Sep 2018Oct 2018
(1 month)

Personal and Professional Development Program - Enterprise Coaching

Jan 2018Mar 2018
(2 months)

Certifications

scrum_manager.png
Issued by: Scrum Manager
Jun 2020Jun 2020
Technologies and tools
  • Asana
  • Jira_icon
    Jira
  • Excel_icon
    Excel
logo[1].svg
Issued by: University of Santiago de Compostela
Oct 2011Oct 2011

I finished my degree with an interesting project on Amazon Web Services and, more specifically, on its cloud instances (EC2). It got the highest grade in my promotion.

Technologies and tools
  • EC2
  • Linux logo
    Linux
  • Excel_icon
    Excel

Projects

Oct 2021TODAY
(9 months)
icono_ngll-1-300x300[1].png
Description

I have been always involved in the WordPress community so, after years learning about this CMS and its enviroment, I decided to found my own web design studio.

We work mainly for digital marketing agencies and SMEs.

Technologies and tools
  • WordPress_icon
    WordPress
  • Woocommerce_icon
    WooCommerce
  • Elementor
  • web hosting
  • Zendesk_icon
    Zendesk
  • HTML_Icon
    HTML
  • CSS_Icon
    CSS
  • JavaScript_Icon
    JavaScript
  • PHP_Icon
    PHP
  • Canva_icon
    Canva
  • Adobe_Photoshop_icon
    Adobe Photoshop
Jan 2021TODAY
(1 year and 6 months)
nvr_brand_black[1].png
Description

Nevoira is a way to unite ecommerce expertise and environmental awareness. It is an exciting project with positive impact in which we have worked (and learned) in all aspects of a new business. We are currently in the process of redesigning the brand.

Technologies and tools
  • WordPress_icon
    WordPress
  • Woocommerce_icon
    WooCommerce
  • Metricool
Open source

WordPress Compostela Co-organizer

Jun 2019Mar 2020
(9 months)
WordPress-logotype-wmark[1].png
Description

I have contributed to the organization of local events about WordPress in Santiago de Compostela. In addition to the knowledge about the CMS, we promote all those topics that surround it (system administration, digital marketing, design, etc).

Technologies and tools
  • WordPress_icon
    WordPress
  • Elementor
  • Woocommerce_icon
    WooCommerce
  • web hosting
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