Introduction
I'm a head of technical support with 14 years of experience in the web hosting industry.
My focus area for the past few years has been team recruiting and management, but i’m also skilled in product and project management.
I have a strong technical background due to my base education and past experience in multiple projects around systems administration and software development.
I’m alwalys looking for new challenges and knowledges.
My best practices
ITIL, Scrum, customer centric
My skills
Technologies and tools
I master
- Google Analytics
- SQL
- WordPress
- Jira
- Bash
- notion
- Excel
- Lamp
- WooCommerce
- Moodle
- Elementor
- Canva
- Zendesk
- web hosting
- PHPMyAdmin
Languages
Interesting facts about me
Family-first
I'm a family man. Time with my wife and daugther is the most valuable think I have.
Waterman
I truly love all sports that can be practiced on the sea: surfing, diving, fishing, kayak... I should have born in a fish body.
Irredent geek
I enjoy playing wargames, reading sci-fi novels and playing videogames.
Career
I'm part of the teachers group for EscuelaIT.
Through this entity I share my knowledge about payment systems for the main ecommerce plugin for WordPress: WooCommerce.
I also teach about Elementor, one of the main visual builders for this CMS.
- WordPress
- WooCommerce
- Elementor
![logo[1].svg](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/25/56594395-f559-4192-b817-6ce7808fb507_logo1.svg){kind=logo}
UVigo and UDC mantain and develop an university master for teach integrated project management (mdip.es). I collaborate in this degree teaching IT project managent, and focusing the contents in agile methods (mainly, Scrum).
- Jira
- Excel
- Moodle
- Asana
I am part of the Galicia Business School's faculty. My subject provides notions about marketing projects management and website optimization. Both technical and sales perspectives.
- Google Analytics
- WordPress
- WooCommerce
- Zendesk
- Metricool
- web hosting
![rgb-logo-color[1].png](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/25/81e01785-53f2-48ef-ab6b-29c011a39c6c_rgb-logo-color1.png){kind=logo}
I am responsible for the entire customer journey at dinahosting.com, from pre-sales consulting to post-sales support. In order to achieve and retain the current base of 150k users we have had to:
- Design and improve the enterprise catalog products.
- Scale the team from 7 to 63 people.
- Participate in the hiring process of new staff.
- Design the onboarding protocol for new sysadmins.
- Achieve and maintain a 97% customer satisfaction rate over the years.
- Design most of the department's operations and workflows.
- Lead the omnichannel contact center technology development and upgrade project twice.
- Move all customer service infrastructure to a remote work system.
- PHP
- Windows
- MySQL
- Excel
- Lamp
- Asana
- Cisco
- Active Directory
- Zendesk
![rgb-logo-color[1].png](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/26/5b6c5efa-9eac-437c-a24e-55b44f4473c5_rgb-logo-color1.png){kind=logo}
I have led the technical support team along several years. During this time we have had to:
- Schedule the team's task and workhours.
- Made consulting task for VIP clients.
- Manage and coordinate the team against crisis (like DDoS atacks).
- Design the base onboarding process and initial formation for sysadmins.
- Excel
- Lamp
- Asana
- Zendesk
- web hosting
![rgb-logo-color[1].png](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/25/73431aea-adce-47c0-8791-d3d441e25750_rgb-logo-color1.png){kind=logo}
I started my professional career as a systems technician in the hosting industry. Among my regular tasks were:
- Customer support and advice.
- 24x7 monitoring of systems.
- Transferring customer feedback for the improvement of products and services.
- Lamp
- Zendesk
- web hosting
![logo[1].svg](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/28/7fb2c050-ddb5-4371-83c8-de6f98e5e818_logo1.svg){kind=logo}
I combined my studies with sysadmin tasks in the Computer Classroom Network of the USC. Among the usual tasks of the position were:
- Backup configuration and integrity check.
- Installation of new network infrastructure and equipment.
- Software update and maintenance.
- User support.
- Windows
- Lamp
Education
Degrees
![logo[1].svg](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/25/171737ce-cefd-4996-bea3-24c1f388ee40_logo1.svg){kind=logo}
Computer Engineering
Courses
![3c466c7f-62af-4202-9d1a-c07904f5dd3f_logo_eloquencia1[1].jpg](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/25/a633a64c-d883-48b3-8da7-557de0b64415_3c466c7f-62af-4202-9.jpg)
Professional Comunication
![4daf98ee-fa09-4464-88d1-fa21df9514f9_go-people-talent-log[1].png](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/25/5abf29e8-c2e5-4616-b1e8-2c48363635b1_4daf98ee-fa09-4464-8.png)
Personal and Professional Development Program - Enterprise Coaching
Certifications
- Asana
- Jira
- Excel
![logo[1].svg](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/26/3de6d0fe-673c-4e19-81a3-33fee4df02f3_logo1.svg){kind=logo}
I finished my degree with an interesting project on Amazon Web Services and, more specifically, on its cloud instances (EC2). It got the highest grade in my promotion.
- EC2
- Linux
- Excel
Projects
![icono_ngll-1-300x300[1].png](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/25/9b9fdb72-2f8c-4d03-b425-61cd86f0caf5_icono_ngll-1-300x300.png)
I have been always involved in the WordPress community so, after years learning about this CMS and its enviroment, I decided to found my own web design studio.
We work mainly for digital marketing agencies and SMEs.
- WordPress
- WooCommerce
- Elementor
- web hosting
- Zendesk
- HTML
- CSS
- JavaScript
- PHP
- Canva
- Adobe Photoshop
![nvr_brand_black[1].png](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/25/058a5b47-a411-4557-bd0d-513848a5e14b_nvr_brand_black1.png)
Nevoira is a way to unite ecommerce expertise and environmental awareness. It is an exciting project with positive impact in which we have worked (and learned) in all aspects of a new business. We are currently in the process of redesigning the brand.
- WordPress
- WooCommerce
- Metricool
WordPress Compostela Co-organizer
![WordPress-logotype-wmark[1].png](https://media-asgard.s3.eu-west-1.amazonaws.com/22/05/27/de480579-3f97-4eb0-a3ba-4ce670b77609_wordpress-logotype-w.png)
I have contributed to the organization of local events about WordPress in Santiago de Compostela. In addition to the knowledge about the CMS, we promote all those topics that surround it (system administration, digital marketing, design, etc).
- WordPress
- Elementor
- WooCommerce
- web hosting